Delivered systems need ongoing care.
Integration environments move: software updates, new business rules, evolving documentation standards. These plans keep delivered systems monitored, maintained and documented — with a monthly review and a standing engineering allocation.
- Monitoring
- Software updates
- Bug fixes
- Minor changes
- Integration maintenance
- Additional integrations
- Workflow improvements
- Optimisation
- Monthly review
Three levels of support and maintenance.
Start where your system needs it. Every plan is a starting point, scoped to the systems under management.
Maintain
Your systems stay healthy.
Starting point · scoped per system portfolio
- System monitoring
- Bug fixes
- Software updates
- Minor changes
- Integration maintenance
- Monthly review
Evolve
Your systems keep improving.
Starting point · scoped per system portfolio
- Everything in Maintain
- Workflow improvements
- Optimisation
- Additional integrations
- Monthly development allocation
Technical Partnership
An external engineering function.
Starting point · scoped per system portfolio
- Architecture
- New systems
- Process design
- Employee support
- Technical governance
- Continuous development
- Monitoring
All plans are monthly, starting prices, in your selected currency. Localised pricing is configured per market, not FX-converted.
An external engineering function.
For organisations whose technical systems need continuous attention, the Technical Partnership plan replaces project-by-project work with a standing engineering function: architecture, new systems, process design, employee support, technical governance and continuous development.
Monthly priorities are set with you. Engineering decisions are documented. Governance and monitoring are part of the retainer, not an add-on.
About support and maintenance.
Is a support plan mandatory?
No. Projects are handed over documented and complete, and your team can run what we deliver. Support & Maintenance is for organisations that want their systems monitored, updated and improved by the team that built them.
What happens without a support plan?
The system keeps running. What stops is the maintenance: software and integrations change, business rules move, small fixes accumulate. A plan exists so that work happens on schedule rather than under pressure.
Can we start later?
Yes. Many clients run a delivered system for a period, then move to a plan when they want continuous development or when the system becomes business-critical.
How is the monthly allocation used?
A standing allocation of engineering time, used for improvements, additional integrations and maintenance work — prioritised with you each month.
Keep delivered systems current — and improving.
Support & Maintenance is planned work: monitoring, updates, improvements and a monthly review, prioritised with your team.